Your contacts are under control with Specto CM

You can keep track of your activities by Specto CM (Specto Contact Manager) that has been specially developed for Call Centers by Vodasoft CCS. Specto CM is an activity management system that records all of the communication that is takes place between your firm and the companies/persons your company is in contact.

With Specto CM:

• Every detail about your commercial and private customers is recorded
• Relationship between corporate and their sub companies are managed
• All communication data such as telephone and address information can be seen
• Personnel of your customer companies and their contact info can be easily detected
• All of the activities with customers are recorded and follow-up messages are sent instantly to related personnel
• Each contact can be recorded with almost every detail including the contact, location, reason, mood, date-time, result etc.
• Customer representatives can be assigned to customers.
• Customer and activity files can be attached
• Opportunities about the customers can be recorded and follow-ups are set for these opportunities.
• Messaging allows users to communicate instantly or at an activity scheduled, user who gets the follow up can directly access the record
• Users can also set tasks for each other and follow them
• Summary views can be taken for any customer for easy monitoring
• Open activities and opportunity records can be monitored
• Automatic warning messages can be set with thresholds to notify users or customers